ZindagiCollection.com follows a transparent returns policy for all products bought from our online store / WhatsApp auto broadcasts.
We have a very strict quality check done on all suits before they are shipped and we do not ship damaged products. Exchanges are case specific and will be decided by the support team on duly considering the complaint.
In case of non-damaged products if the support team decides to go ahead for exchange then the amount will be adjusted in the new product price.
1. No Guarantee and warrantee on Fabrics
In case of refund. / Exchange decided by the support team (government taxes and duties will be adjusted and charged accordingly) and customers should take a note of the following
- Customers will have to ship the Product back at their own cost which is Non-Refundable. Customers Who come under Loyalty Scheme Programmes can enjoy the benefits of Reverse Pickup Services.
- The issue should be raised within 24 hours after receiving the order.
- The product should reach us back within 7 working days of the exchange agreed.
- Exchanges- Exchanges of Products can be done upto Two times only. No More products can be exchanged after given flexibility of 2 Exchanges.
- In case a refund is approved by the exchange team the refunded amount will be transferred to the wallet of the client as store credits which the client can use for their future orders.
- All Exchange / Return requests have to be raised within three days of the delivery of the Parcel. Any Delay would go against Company Policies
- We will consider only genuine cases for exchange and returns (Support team will take a call on the dispute/complaint / Issue raised by customer)
- Refund amount will be processed through the same mode of payment within 4-7 working days.
We have a very strict quality check for domestic and international orders and there are no refunds and cancellations possible for international customers. In case the team approves a refund the amount will be adjusted against
- GST (Goods and Services Tax @ 5%
- Payment gateway charges (CC Avenue & Razor pay )
- Flat Cancellation Penalty of Rs 500 (order holding Charges)
- For exchange, the customer needs to ship back the product at his expense and the customer has to pay new shipping charges for the shipment of the exchanged product. (exchange depends on the availability of the stock).
- Kindly take a note that customs duty and charges if levied by the customs are to be borne by the customer.
- Kindly note in case of any kind of discrepancy with the received order the customers have to inform our customer care within seven working days. Issues reported beyond this time will not be entertained and we will not be held liable for it.